Hello,We certainly appreciate and share your concerns for security on RobloxWith regard to compromised accounts, the most recent email we received from the included email address was on January 06, 2017, concerning the account starting with To this, an agent replied on January 07, requesting contact from a specific email address in order to verify ownershipWhile we understand this may be frustrating, this is done to help ensure we're speaking with the original owner of the account.With concern to the restoration of lost items and/or currency arising from an account having been compromised, please know that accounts are not guaranteed a restoration, but are offered one as a potential one-time courtesy provided the account was found to have been compromised at the timeEven if an account has previously received a restoration, our Restores team always investigates reports to ensure there are no security breaches in Roblox and to locate any wrongdoers to remove them from the siteFurther, even though restoring an account's items/currency is typically done only one time, this does not mean that a second case will automatically be deniedDepending on circumstances, a second restoration may be issuedFor example, if a security breach was found on our end, we will of course issue another restoration.Finally, with "hack week" (or hackathons, hackfest, etc.), though we understand the name can imply untoward behavior, by no means is that the purpose of the event nor is it specific to only RobloxHack Week or sometimes "Hack Day", is an event that companies within the tech industry may hold among their employees or a larger audienceThe general aim is for individuals to collaborate together to create something from start to finish within a limited time-frameThe purpose of which is to help foster creativity and cooperation, particularly in achieving a goal.If your child's account has been compromised again, please be sure to contact our Customer Support teamFor the purposes of verification, if you're unsure what email from which to contact us, our team can assist with thatOnce ownership is verified, our team will forward your case to our Restores team for further investigationAs mentioned above, while restoring an account's items/currency is typically only done as a one-time courtesy, they will still consider a second request.Sincerely,Customer ServiceRoblox
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